Refund & Cancellation Policy
Effective Date: June 5, 2026
1. Overview
Automixa is a software-as-a-service platform. Paid plans provide access to hosted software features, message workflow limits, CRM tools, smart bio tools, and related digital services. This policy explains when refunds, cancellations, and plan changes may apply.
2. Free Plan and Trial Use
Automixa offers a free plan so customers can evaluate the product before purchasing a paid subscription. We recommend testing account connection, dashboard access, and workflow setup before upgrading.
3. Subscription Cancellations
You may request cancellation of a paid subscription at any time by contacting support@automixa.in. Cancellation stops future renewals but does not automatically refund fees already paid for the current billing period.
After cancellation, your paid features may remain active until the end of the current billing cycle unless we are required to restrict access for policy, security, or payment reasons.
4. Refund Eligibility
Refund requests are reviewed case by case. A refund may be considered if:
- You were charged twice for the same plan and billing period.
- A payment succeeded but paid access was not activated within a reasonable time after support review.
- A technical issue caused by Automixa prevented use of core paid features and we could not resolve it within 7 business days.
5. Non-Refundable Cases
Refunds are generally not provided for:
- Change of mind after purchasing a paid plan.
- Failure to use the service during an active billing period.
- Issues caused by missing Meta permissions, unsupported account type, revoked access, or third-party platform restrictions.
- Suspension or termination caused by misuse, spam, prohibited content, or violation of our Terms of Service.
- Custom setup, consultation, onboarding, or implementation services that have already been delivered.
6. Refund Request Window
Refund requests must be raised within 7 calendar days of the relevant payment date. Requests submitted after this period may be declined unless required by applicable law.
7. Processing Timeline
Approved refunds are initiated to the original payment method within 7 business days. The final credit timeline depends on the payment gateway, bank, UPI provider, or card issuer.
8. Contact
For cancellation, billing, or refund requests, contact support@automixa.in with your registered email, invoice or payment ID, plan name, payment date, and a short explanation of the issue.